1. Adaptive Form Header

  3. 1. At which Port Authority of NY & NJ facility did your issue occur? (check at least one) *

  5. 2.   When did you last contact the E-ZPass NY Customer Service Center (800 333-8655 or www.e-zpassny.com) or the Tolls by Mail Customer Service Center (844 826-8400 or www.tollsbymailny.com) about this toll issue? *

  6. Method of your last contact with the Customer Service Center *

  7. Was a resolution offered to you? 
  10. Name of Registered Vehicle Owner
  11. License Plate Number 1
  12. License Plate State/Province 1
  13. License Plate Number 2
  14. License Plate State/Province 2
  15. License Plate Number 3
  16. License Plate State/Province 3
  17. License Plate Number 4
  18. License Plate State/Province 4
  20. E-ZPass Tag Number
  21. E-ZPass Account Number
  22. Toll Bill Number

  24. Last Name *

  25. First Name *

  26. Street Address *
  27. Street Address 2

  28. City *

  29. Country *

  30. State/Province*

  31. State/Province*

  32. Zip/Postal Code*

  33. Phone (###-###-####)* 

  34. Alternate Phone (###-###-####)

  35. Email Address*

  39. Describe the problem you are experiencing and how you tried to resolve it: *
  40. How can the Toll Payer Advocate help?

  41. Is your vehicle registration currently suspended?
  44. Please Enter The Above Text
  46. Submit
  51. recordTypeId
  52. type
Company Name

OFFICE OF THE TOLL
PAYER ADVOCATE

The Port Authority of NY & NJ Toll Payer Advocate 

and staff investigate and address E-ZPass and Tolls

by Mail toll issues that the New York Customer

Service Center is unable to resolve.

*  Indicates a required field 

The Port Authority operates the bridges and tunnels that connect New Jersey and New York City. The Port Authority of NY & NJ Toll Payer Advocate cannot engage in issues associated with other tolling authorities, such as:

3. 

Provide the following information regarding the vehicle involved

Only one license plate number per box. If more than four, please add the extra license plate numbers in section 6 Tell us about your toll issue below.

Please provide the following information (if known)

4. Registered Owner’s Contact Information 

5. Please provide your address history, including the city, state, and zip code. 

6. Tell us about your toll issue

What to expect next:

You will be contacted via Toll Payer Advocate email within 10 business days.  Please check your inbox, and/or spam and junk email folders for an update.

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Mail:  Toll Payer Advocate     |     4 World Trade Center     |     150 Greenwich Street, 22nd Floor     |     New York, New York 10007