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Home  >>   Commuting and Traveling  >>   All Airports  >>   Kennedy Airport >>
Airport Customer Survey
Welcome to the airport customer survey page. We are glad you decided to take the time to tell us about your experiences with us. Please answer the following 6 questions. Your feedback is very important in helping us improve the facilities and services at our airports -

HOWEVER, IF YOU NEED A RESPONSE, use the main Feedback page.
 When was your flight?    
 Which Airport did you use?
Newark JFK LaGuardia
 Your Experience Departing the Airport
 How did you get to the Airport? :: Check all that apply
Private/Company Vehicle
Rental Car/Rental Car Shuttle
Hotel/Motel Shuttle
Off-Airport Parking Shuttle
Other Shuttle
Taxi
Limo/Executive Car/Town Car
Charter/Tour Bus
On-Airport Bus
Public Bus
AirTrain
Connecting Flight
Other
Rate your getting to the airport experience
Excellent Very Good Good Fair Poor
 Where did you check in?
Curbside E-Ticket Kiosk Check-in Line Gate
 Check-in
 Wait time at Check-in
0-10 Minutes 11-20 Minutes 21-30 Minutes 31-40 Minutes Over 40 Minutes
 Efficiency of Check-in
Excellent Very Good Good Fair Poor
 Courtesy/Professionalism of Check-in Staff
Excellent Very Good Good Fair Poor
 Overall Check-in Rating
Excellent Very Good Good Fair Poor

 Security Check
 Wait time at Security
0-10 Minutes 11-20 Minutes 21-30 Minutes 31-40 Minutes Over 40 Minutes
 Efficiency of Security
Excellent Very Good Good Fair Poor
 Courtesy/Helpfulness of Security staff
Excellent Very Good Good Fair Poor
 Ability of Security process to make you feel safe
Excellent Very Good Good Fair Poor
 Overall Security Rating
Excellent Very Good Good Fair Poor
 Terminal Facilities
 Signs and Directions
Excellent Very Good Good Fair Poor
 Flight Information Displays
Excellent Very Good Good Fair Poor
 Food and Beverage
  Quality
Excellent Very Good Good Fair Poor
  Variety
Excellent Very Good Good Fair Poor
  Courtesy of Staff
Excellent Very Good Good Fair Poor
  Food And Beverage Overall Rating
Excellent Very Good Good Fair Poor
 Retail
  Quality
Excellent Very Good Good Fair Poor
  Variety
Excellent Very Good Good Fair Poor
  Courtesy of Staff
Excellent Very Good Good Fair Poor
  Retail Overall Rating
Excellent Very Good Good Fair Poor
 Restrooms
Excellent Very Good Good Fair Poor
 Gate Area
  Comfort
Excellent Very Good Good Fair Poor
  Availability of Food/Beverage/Retail near Gate
Excellent Very Good Good Fair Poor
  Gate Area Overall Rating
Excellent Very Good Good Fair Poor
 Your Experience Arriving
 Appearance of Gate Area and Terminal
Excellent Very Good Good Fair Poor
 Signage Leading to Baggage Claim and Ground Transportation
Excellent Very Good Good Fair Poor
 Bag Claim
  Speed
Excellent Very Good Good Fair Poor
  Accuracy
Excellent Very Good Good Fair Poor
  Information Displays
Excellent Very Good Good Fair Poor
  Overall Rating
Excellent Very Good Good Fair Poor
  Restroom Facilities
Excellent Very Good Good Fair Poor
  Restroom Cleanliness
Excellent Very Good Good Fair Poor
  Airport Information Staff
Excellent Very Good Good Fair Poor
 Customs and Immigration (if applicable)
  Condition of Facility
Excellent Very Good Good Fair Poor
  Courtesy/Professionalism of Staff
Excellent Very Good Good Fair Poor
  Overall Rating
Excellent Very Good Good Fair Poor
 Parking Facilities
Excellent Very Good Good Fair Poor
 About you and your trip
 Airline you flew on  
 Where did you fly to/from    
 Trip Purpose
Business Leisure School Other
 Residence (U.S.A.)    
 Zip Code    
 International    
 How early did you arrive to the airport before your scheduled departure  
 Your Year of Birth    
 MaleFemale
 Household Income    

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