Traveler's Aid, the not-for-profit organization, furnishes both professional and volunteer staff who provide emergency assistance to customers (1) who are lost, confused, uncertain, or otherwise distressed (2) who have lost airline tickets or traveling papers (passport, visa, certificate of birth, etc.), (3) with insufficient funds, (4) separated from traveling companions, (5) disabled, elderly or juveniles traveling alone, or (6) who incur other circumstances which would preclude them from continuing on to their final destination.

Services to be provided include, but are not limited to, connecting stranded or lost international passengers with support resources such as contacting the consulate of their native country, social agencies, family members and arranging for temporary housing, emergency food or clothing and/or referral to local social services agencies.

You can find a Traveler's Aid Volunteer at the Ground Transportation Counters in each terminal or reach them at the Traveler's Aid Main Office Number, which is 973-623-5052.